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We understand the importance of being reachable and open to ensure you feel comfortable ordering through us.
Common queries answered
Frequently asked Questions
The majority of our items are print on demand which allows us to keep overhead low and allow customization. We aim to have orders shipped 5-7 days after ordering.
Need a different size, a different design, exchange, store credit or a refund? No problem!
We like to make your experience as easy AND as enjoyable as possible with our hassle-free return policy. For MBP Store products, we accept non custom items for exchange, refund or store credit within 60 days of the original order date as long as the product is in new condition.
Should you receive a faulty or defective product, or have an question, please give us a call at 519.881.7478 – 8am-5pm or shoot us an email at sales@memorialbanner.ca.
There should be a tracking link on your order email that will help you with this.
Email is usually the easiest and quickest as it allows the team to see what the issue is. If you absolutely need to contact us though, you can call 519.881.7478.
Email us at sales@memorialbanner.ca with your order number and correct information and we will work to get this sorted out.
If you live in Canada – yes.
Not always but this will not effect your shipping costs. You will also be provided the tracking information for any multiple packages that are sent.
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